FAQ

Do you accept returns or exchanges?

No, all sales are final. Please review product details carefully before purchasing. If your order arrives damaged or incorrect, contact us at contact@newcityapparel.com within 14 days, and we’ll make it right.

Can I cancel or change my order after placing it?

Orders are processed quickly, so we are unable to guarantee changes or cancellation after purchase. If you need assistance, please contact us as soon as possible at contact@newcityapparel.com.  

How can I track my order?

Once your order ships, you’ll receive a confirmation email with tracking information. 

How long does shipping take?

Orders are processed within 1-2 business days and typically arrive within 4-8 business days. 

Do you ship internationally?

We currently ship to the U.S. and Canada.

What if my order is damaged or incorrect?

If you receive the wrong items or your order arrives damaged, email us at contact@newcityapparel.com within 14 days, and we’ll take care of it. 

What size are the hats?

All hats are one size fits all, available in three styles: 

• Baseball caps with an adjustable strap for easy sizing.
• Snapback hats with an adjustable snapback closure for a custom fit.
• Trucker hats with a breathable mesh back and plastic snapback closure so you can adjust the fit to your comfort.

What are your hats made of?

Our hats are made from high-quality cotton/polyester blend for durability and comfort.

How should I care for my hat?

To keep your hat looking its best, spot clean with a damp cloth. Do not machine wash or dry.

Do your hats come in packaging?

Yes. Every hat is professionally packaged in a clear protective wrap with a branded seal and shipped in a sturdy corrugated box to ensure it arrives in perfect condition. It’s a clean, premium presentation — perfect for gifting, collecting, or treating yourself.